Refund policy
We want your dock built right the first time. If a part isn't what you need, here's how returns work.
Returns. You can return unused parts in their original condition within 30 days of delivery. Email orders@rdsdockhardware.com or call (864) 960-8280 with your order number before sending anything back, and we'll reply with a return authorization and the return address. Returns sent without an authorization may be refused.
Restocking fee. Returned merchandise is subject to a 15% restocking fee. There's no fee on exchanges, such as swapping a part for a different size, or if we shipped the wrong part or the part arrived damaged.
Return shipping. You pay return shipping unless the return is our mistake. We recommend a trackable service, since we can't refund a return we don't receive.
Items we can't take back:
- Pipe cut to a custom length
- Dock frames and other freight-quoted items, once delivered
- Custom castings and special orders
- Parts that have been installed, drilled, welded or modified
Damaged or wrong parts. Inspect your shipment when it arrives. If anything is damaged, short or wrong, email orders@rdsdockhardware.com with photos within 5 business days of delivery. We'll send a replacement or issue a refund, and we'll handle any carrier claim.
Refunds. Once we receive and inspect the return, we refund the purchase price minus any restocking fee to your original payment method, usually within 5 business days. Your bank may take a few more days to post it. Original shipping charges are refunded only when the return is our error.
Cancellations. You can cancel an order at no charge until it ships. Because most parts are cast to order, contact us right away if you need to change or cancel.